Accessibility

Five Counties Children’s Centre is committed to providing a barrier-free environment for our clients, their families, visitors, employees, students, volunteers, job applicants, suppliers and other stakeholders who enter our premises or access our information.  As an organization we respect and uphold the requirements set forth under the Accessibility of Ontarians with Disabilities Act (2005), Customer Service Standard and the Integrated Accessibility Standards Regulation for Information and Communications, Employment and eventually, the Built Environment.

Five Counties is dedicated to supporting children and youth with physical, developmental and communication needs.  Given the nature of the children and youth that we serve, accessibility is incorporated into our planning, program development and our model of services for clients, our employees and our families.

Please read on for more information:

• Multi-Year Accessibility Plan 
• Accessibility Policy 
• Accessible Customer Service Policy which includes:
  •  Use of Service Animals by the General Public
  •  Use of Assistive Devices by the General Public
  •  Use of A Support Person by the General Public
  •  Notification of Disruption of Service
  •  Monitoring and Feedback.

Privacy

We collect personal health information about your child and family. The personal health information we collect may include name, date of birth, address, health and developmental history, records of visits with staff of Five Counties Children’s Centre, and the care your child and family received during those visits. Occasionally, we collect personal health information about children and families from other sources if the law permits. We require your consent to collect information from sources outside of the staff at Five Counties Children’s Centre. Your personal health care information will be contained within an electronic system. We limit the collection of information to what is required to provide care to you and your child. Our privacy practices comply with and are consistent with the Personal Health Information Protection Act (PHIPA), the Health Care Consent Act (HCCA) and the requirements of the Regulated Health Professionals Act (RHPA).

To learn more please view:

• Our Commitment to Your Privacy
• Guide to Privacy and Consent for Families

To contact our Privacy Officer email emartinell@fivecounties.on.ca