Commitment to Quality
Client and Family Experience Survey 2024

Thanks to everyone who took part in our recent Client and Family Experience Survey 2024. We had great response from all parts of the region we serve.

Your insight and input into what Five Counties does well and what areas we can improve is now being reviewed. This feedback will help us to improve our services for kids, clients and families.

We will be sharing key findings from our Client and Family Experience Survey 2024. Please check back soon.

Patient Safety

Five Counties Children’s Centre is vitally interested in the health and safety of our families, employees, volunteers and visitors and is actively committed to protecting you by providing a safe environment within each of the Centre’s sites of service delivery. View our Patient Safety policy.

Community Performance and Key Performance Indicators

Also, take a look at our Community Performance Report 2019.

Compliments and Concerns

We want to hear from you. Compliments and concerns can be shared in person, by phone, or in writing. You can download our fillable Compliments and Concerns form here.

If we are doing well, let us know so we can build on that. We are constantly working to provide the best possible service to our Clients and Families.

If you have a concern:

  • Please speak with your clinician to find a solution. If this does not work, or you are uncomfortable talking with them
  • Ask to speak with their Manager. If you feel that you need more support;
  • You may request a meeting with our Director of Clinical Services. If the situation has still not been resolved successfully;
  • A meeting with our Chief Executive Officer can be called to assist with problem-solving.

Client Compliments and Complaints Policy