Privacy and Access to Information

Five Counties Children’s Centre takes its role seriously to manage and protect our clients’ and families’ personal health information.

Click here to learn how we’re doing this, and how you can access/request client information.

Accessibility

Five Counties Children’s Centre is committed to providing a barrier-free environment for our clients, their families, visitors, employees, students, volunteers, job applicants, suppliers and other stakeholders who enter our premises or access our information.  As an organization we respect and uphold the requirements set forth under the Accessibility of Ontarians with Disabilities Act (2005), Customer Service Standard and the Integrated Accessibility Standards Regulation for Information and Communications, Employment and eventually, the Built Environment.

Five Counties is dedicated to supporting children and youth with physical, developmental and communication needs.  Given the nature of the children and youth that we serve, accessibility is incorporated into our planning, program development and our model of services for clients, our employees and our families.

Please read on for more information:

• Multi-Year Accessibility Plan 
• Accessibility Policy 
• Accessible Customer Service Policy which includes:
  •  Use of Service Animals by the General Public
  •  Use of Assistive Devices by the General Public
  •  Use of A Support Person by the General Public
  •  Notification of Disruption of Service
  •  Monitoring and Feedback.