Our Commitment to Quality

CARF PicFive Counties Children’s Centre is committed to the highest quality of service possible.  We continually strive to improve our protocols, treatment and outcomes.  Five Counties Children’s Centre received a three year accreditation award  from the Commission on Accreditation of Rehabilitation Facilities (CARF) on May 1, 2018.  This is the highest standard an organization can achieve.

Consumer Satisfaction

As part of Five Counties Children’s Centre’s commitment to providing quality care to clients and their families, the Centre sends an annual survey to clients and their parents asking for feedback on service and information provided to them.  To complete the survey online by 31 August, 2018, click here.

Here are the Consumer Satisfaction Survey Results 2017.  If you have any questions or concerns regarding this survey, please contact Elizabeth Martinell at 748-2337 ext. 320 or 1-888-779-9916 ext. 320.

Part of the Five Counties Consumer Satisfaction Survey includes questions to measure the processes of care (MPOC).  For more information regarding MPOC, feel free to view this short video.

Family Engagement

To ensure the opportunity for family participation in Centre initiatives and program design changes, we would like to share our Family Engagement VISION.

Community Performance and Key Performance Indicators

Also take a look at our Community Performance Report Nov 2017.

Compliments and Complaints

We want to hear from you. Compliments and concerns can be shared in person, by phone, or in writing.

If we are doing well let us know so we can build on that. We are constantly working to provide the best possible service to our Clients and Families.

If you have a concern or a complaint:

  • Please speak with your clinician to find a solution. If this does not work, or you are uncomfortable talking with them;
  • Ask to speak with their Manager. If you still feel that you need more support;
  • You may request a meeting with our Director of Clinical Services. If the situation has still not been resolved successfully;
  • A meeting with our Chief Executive Officer can be called to assist with problem solving.

We also do a yearly survey to get more information about the service and information you get. Please take the time to let us know how we can get better.

Client Compliments and Complaints Policy

 

 

 

 

 

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